In most practices a small percentage of claims do not get resolved and can be difficult to conclude.
You typically file tracers and make phone calls to the insurance companies but, unfortunately receive marginal response.
This small percentage of claims may remain uncollected for months! Since you are not setup as a collection agency to deal with these unpaid accounts, you're often faced with two difficult choices.
Write off the unpaid accounts or refer them to a hard-core collection agency. In which case your practice loses 35 to 50 percent of the value of the claim.
Additionally, your practice will most likely lose the patient as a client. Harsh collection measures usually result in the loss of patient goodwill.